I order the wrong size, how can I make an exchange.

I order the wrong size, how can I make an exchange.

You are responsible for measuring your feet and validate with our size chart.

However, if the boots of the shoes you ordered need to be replaced, this is not a problem.

Note: Used items cannot be returned or exchanged. Items must be returned as brand new, in their original packaging, along with all related hang tags and documentation.

To proceed with a boots replacement:
  1. Create a ticket
  2. Tell us your order number
  3. Tell us which new size you want
  4. We will supply you return documentation
  5. A fee of $15 will be charged to cover the shipping cost
  6. As soon we receive and inspect your return, we will send you the new size.